Top Strategies to Erase Past-Due Patient Payments

As the percentage of patient financial responsibility continues to rise, medical practices find it more challenging than ever to collect payments for medical expenses. According to a 2019 Kaiser Family Foundation study, 73% of providers report that it takes one month or longer to collect outstanding payments from patients. Fortunately, many practices are implementing innovative … Continued

How to Bring your Patient Payments into the Digital Age

High-deductible health plans are the new normal, payer reimbursement is decreasing, and patients are responsible for a higher portion of their healthcare bills than ever before. This trend means that offering a seamless patient payment experience is crucial to your practice’s financial health. Increasingly, patients are demanding digital options to handle their healthcare bills, so … Continued

3 Reasons to Offer More Electronic Patient-Provider Communications Options

Today’s healthcare consumers are increasingly tech savvy and expect their physician-patient communication to follow suit. Healthcare practices across the country are stepping up to meet patient demand by implementing digital patient-provider communication tools such as patient portals, texting, emails, and phone calls. These digital changes are not only pleasing patients, they are helping reduce risk, … Continued

How (and why) to Increase Compassion in your Healthcare Practice

“The smallest expressions of empathy make huge lasting impressions… … As we face top killers like cancer and heart disease, where 80% of outcomes depend on factors outside of the clinical component, an expanded approach to healthcare delivery that incorporates culture, spiritual beliefs and health literacy is critical to improving outcomes.” Commentary: For more successful … Continued

5 Ways To Reduce No Show Appointments From Busy & Unorganized Patients

We have all heard of distracted drivers, multi-tasking workers and the flood of new ways advertisers have found to get attention. 65 % of those surveyed, describe themselves as “very” or “insanely” busy.   Day Runner Healthcare practices face an ever increasing loss due to these very patients making and then not keeping their appointments. Patients … Continued

5 Easy Ways to Reduce Patient No-Shows

If your practice is struggling with patient no-shows, you are not alone. No-show averages range from 15-30%, depending on the medical specialty! There are many reasons patients do not keep appointments. Some simply forget about the appointment. Others have personal and professional time conflicts. Transportation issues and communication issues can also play a role. Regardless of your particular no-show rate or the reasons why your patients miss appointments, no-shows have significant economic consequences. According … Continued

Mailing Patient Communications – Service for ALL Patients

Raise your Patient Communications to “Excellent” Utilizing US Postal Service Many other industries have made significant advances in communicating electronically to their customers. Meanwhile, healthcare still struggles to create a breakout process that encompasses all patients. Mailing patient communications is an important bridge that allows a practice to reach their entire patient base. Why mail … Continued

Most Patients won’t use a patient portal!

But you can still have successful, automated patient workflow. So, your patient portal is doing little to streamline practice-patient workflow and communications – and the reason has little to do with how many features your portal has. See, regardless of specialty, all practices have a mix of patients – ranging from frequent fliers to “see … Continued