3 Reasons to Offer More Electronic Patient-Provider Communications Options

Today’s healthcare consumers are increasingly tech savvy and expect their physician-patient communication to follow suit. Healthcare practices across the country are stepping up to meet patient demand by implementing digital patient-provider communication tools such as patient portals, texting, emails, and phone calls. These digital changes are not only pleasing patients, they are helping reduce risk, … Continued

How (and why) to Increase Compassion in your Healthcare Practice

“The smallest expressions of empathy make huge lasting impressions… … As we face top killers like cancer and heart disease, where 80% of outcomes depend on factors outside of the clinical component, an expanded approach to healthcare delivery that incorporates culture, spiritual beliefs and health literacy is critical to improving outcomes.” Commentary: For more successful … Continued

5 Ways To Reduce No Show Appointments From Busy & Unorganized Patients

We have all heard of distracted drivers, multi-tasking workers and the flood of new ways advertisers have found to get attention. 65 % of those surveyed, describe themselves as “very” or “insanely” busy.   Day Runner Healthcare practices face an ever increasing loss due to these very patients making and then not keeping their appointments. Patients … Continued

The best way to reduce no show appointments for doctors

The best way to reduce no show appointments is to communicate with the patient more frequently. Over 50% of the parents questioned stated they have trouble completing their to-do-list.  FranklinCovey Products. A large multi-location practice recently contacted us to solve their appointment reminder problem.  They had to reduce no show appointments. The practice was manually … Continued

Mailing Patient Communications – Service for ALL Patients

Raise your Patient Communications to “Excellent” Utilizing US Postal Service Many other industries have made significant advances in communicating electronically to their customers. Meanwhile, healthcare still struggles to create a breakout process that encompasses all patients. Mailing patient communications is an important bridge that allows a practice to reach their entire patient base. Why mail … Continued

Most Patients won’t use a patient portal!

But you can still have successful, automated patient workflow. So, your patient portal is doing little to streamline practice-patient workflow and communications – and the reason has little to do with how many features your portal has. See, regardless of specialty, all practices have a mix of patients – ranging from frequent fliers to “see … Continued