We’ve been transforming healthcare practices through technology for over 25 years.

For over two decades, Micro-Office Sytems has been working with hospitals and private practices to help them meet their technology needs through innovative products and services.

Our team of experts work to help medical practices operate more efficiently with lower overhead costs and better service.

As a true partner to our clients, we are dedicated to long-term relationships. In addition to partnering to grow the practice and revenues, we provide vital resources such as conversions, interfaces and patient portals.

Our Team

Norman Efroymson

CEO

Norman has provided the guiding vision since the company’s inception nearly 30 years ago. Observing the evolving patient-centric healthcare model, Norman directed the development of the Patient Communications Gateway (PCG), a cloud-based service for connecting physicians and patients. He provides the marketing direction for the continuing development of practice management and EMR interfaces and conversions. A seasoned business professional and technical expert, Norman continues to be a driving force in computerizing the health care industry.

Deb Jansma

COO

Deb manages PCG’s new and existing client/partner relationships, including overseeing the company’s major projects and integrations. She brings high-level management and technical skills from her 30-year experience as head of MDTechMasters Inc. where her expertise in healthcare workflow, billing, and direct support lend an enhanced client-centric focus to the PCG team. Deb has successfully coordinated hundreds of projects including conversions, interfaces and custom utilities, and has gained a reputation for maintaining high client satisfaction. Her experience as a VAR for a variety of healthcare solutions and her in-depth knowledge of the real-world needs of healthcare offices, staffs, and resellers, combined with a solid technical background are invaluable contributors to PCG’s success. Deb holds a BA in Business from Rutgers University.

Paul Gordon

Business Development

Paul has significant work experience in both healthcare and large data system development. At Nationwide Insurance, he led technical and functional teams to develop an employee self-service portal and call center in the human resources department. He also transformed a call center operating with manual processes for 40,000 employees (operating during business hours only) to a system of automated benefits sign-up, item fulfillment and coordinated issue resolution.

Paul has developed automated messaging, charting and specialized reporting functions for group medical practices that bring results and insights not available from the practice management system. He has also been a practice administrator for multi-location group healthcare practices.

Blythe Ellsworth

Support/Implementation

Making her start in MDTechMasters Inc. over half a decade ago, Blyth has evolved to Implementation Lead by dedicating herself to exploring new solutions and pushing the current boundaries of PCG’s software on behalf of their clients. Recognizing that no practice is the same, Blyth helps each administrator cultivate the PCG experience that will best fit their needs and improve their workflow. Having pioneered much of the client’s solutions from conception to completion, she’s not shy about setting strong expectations and guiding any practice through their software implementation. Quality assurance, punctuality, comprehensive follow up and step-by-step guidance are only the beginning signs of the strong work ethic Blyth brings to the table to earn the trust and respect from her colleagues and clients alike.

Jon Jansma

Support/Implementation

Jon has worked in design, programming, and implementation over the past 5 years, and brings all of it to the table for his current projects. The ranging rigors of working in the Game Industry provided Jon with a variety of skills angled toward creative problem solving and his experience in Video Game Design brings a unique perspective to the implementation side. All of this allows him to remain adaptive to new situations that the job brings every day.

“We decided on PCG over the basic portal that our EMR vendor was using because of all of the patient-friendly features it offers. Not only does the portal offer features that save our staff time, like the patient-staff messaging and the ability for patients to request appointments but patients love being able to see their medical information online and they tell us all the time how appreciative they are. They feel better informed and ask more intelligent questions when they do call.”

— Bergen Medical Associates