Oculo-Facial Consultants Saves Staff Time, Streamlines Practice Workflow, and Increases Appointment Bookings and Collections with Automated Communication

The Challenge As a brand new practice with a small staff, Oculo-Facial Consultants wanted to set their team up for success with an efficient workflow. They came to PCG for help creating a streamlined patient communications plan that would both attract patients and maximize revenue. The Solution Oculo-Facial Consultants maximized efficiency and engaged new patients … Continued

COVID-19 Diaries: Helping Practices Find Their Way

COVID-19 has sent most healthcare practice administrators into a chaotic tailspin as they are called to offer remote options for staff and digital care tools for their patients. For most practices, this has meant frantic Google searches and frequent calls to IT. Sound familiar? In reality, this is unknown territory for most practices. At PCG … Continued

Financial Transparency: A Valuable Patient Engagement Tool

Patients today expect more than great clinical care—they’re also demanding a straightforward billing experience. As more healthcare costs fall to patients, it’s important to consider their experience beyond the exam room. In fact, a recent Patient Payment Technology Report revealed that nearly half (45%) of healthcare consumers consider price and cost transparency as the #1 … Continued

Tips to Improve Your Medical Practice’s Online Presence

Increasingly, patients are turning to the internet to find information about their healthcare options. The corollary is that if patients cannot find reliable information about your practice online, it is likely they will select another practice. Further, a current patient not satisfied with their electronic options for accessing their health information or interacting with a provider may move on to a more digitally savvy … Continued

Top Strategies to Erase Past-Due Patient Payments

As the percentage of patient financial responsibility continues to rise, medical practices find it more challenging than ever to collect payments for medical expenses. According to a 2019 Kaiser Family Foundation study, 73% of providers report that it takes one month or longer to collect outstanding payments from patients. Fortunately, many practices are implementing innovative … Continued

How to Bring your Patient Payments into the Digital Age

High-deductible health plans are the new normal, payer reimbursement is decreasing, and patients are responsible for a higher portion of their healthcare bills than ever before. This trend means that offering a seamless patient payment experience is crucial to your practice’s financial health. Increasingly, patients are demanding digital options to handle their healthcare bills, so … Continued

3 Reasons to Offer More Electronic Patient-Provider Communications Options

Today’s healthcare consumers are increasingly tech savvy and expect their physician-patient communication to follow suit. Healthcare practices across the country are stepping up to meet patient demand by implementing digital patient-provider communication tools such as patient portals, texting, emails, and phone calls. These digital changes are not only pleasing patients, they are helping reduce risk, … Continued

How (and why) to Increase Compassion in your Healthcare Practice

“The smallest expressions of empathy make huge lasting impressions… … As we face top killers like cancer and heart disease, where 80% of outcomes depend on factors outside of the clinical component, an expanded approach to healthcare delivery that incorporates culture, spiritual beliefs and health literacy is critical to improving outcomes.” Commentary: For more successful … Continued

5 Ways To Reduce No Show Appointments From Busy & Unorganized Patients

We have all heard of distracted drivers, multi-tasking workers and the flood of new ways advertisers have found to get attention. 65 % of those surveyed, describe themselves as “very” or “insanely” busy.   Day Runner Healthcare practices face an ever increasing loss due to these very patients making and then not keeping their appointments. Patients … Continued