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Best Practices for your Virtual Waiting Room

The silver lining to the COVID-19 pandemic is that it has been a catalyst for technology adoption in medical practices across the country. For years, telehealth has presented an opportunity to increase convenience of care, expand healthcare access for rural residents, and reduce physician burnout. Even before COVID-19, adoption was slowly increasing. In fact, telemedicine … Continued

Re-opening your Practice: How Welcoming is your Digital Front-Door?

As medical practices re-open across the U.S., many are following detailed, phased reopening plans that incorporate careful consideration of in-house versus telemedicine service offerings, and the safety of providers, staff, and patients alike. MGMA provided this helpful checklist regarding all of the considerations to make when reopening in regard to safety, finance, operations, and human … Continued

Telemedicine as the New Normal

COVID-19 has been the catalyst for an industry-wide embrace of telehealth. Many organizations have been forced to adopt telemedicine tools to continue serving their patients. During the first week of March 2020, telehealth visits made up only .1% of healthcare visits but by the end of the month, that percentage had increased by 200%! According … Continued

COVID-19 Diaries: Helping Practices Find Their Way

COVID-19 has sent most healthcare practice administrators into a chaotic tailspin as they are called to offer remote options for staff and digital care tools for their patients. For most practices, this has meant frantic Google searches and frequent calls to IT. Sound familiar? In reality, this is unknown territory for most practices. At PCG … Continued