Our partners help your practice get even more out of PCG.
PCG is the most flexible patient relationship system for your practice. One reason it is so unique is the wide variety of vendors who have partnered with PCG to provide additional services to help you maximize the benefit of PCG. Learn more about our partners below.
Consultants
PCG is built to maximize the workflow between practices and their patients. Our consultant partners deliver the best results through an analysis of your practice’s current workflow and an implementation plan for PCG that properly suits your needs.
Marketing
Practices use PCG to grow their practices through better communications. This can be even more effective when combined with a coordinated digital marketing strategy for your website, search, display ads and other communications.
PM/EHR Systems
Tight integration with a practice’s main EHR and PM systems can help with efficiency. These vendors offer exceptional integration with PCG, and/or are highly supportive of maximizing your use of PCG.
Certified Solution Providers
PCG is often part of a more custom or comprehensive solution, and our Certified Solution Providers deliver the entire project scope from planning to go-live and ongoing optimization.
Authorized Channel Partners
We are proud and supportive of the many regional IT partners who offer PCG to their practice customers. We collaborate closely with them and you can be comfortable in implementing PCG via these partners.
Live Voice
While PCG handles all of the workflows for patient communications, its actual delivery is automated. Having a live operator option for the various interactions supported by PCG will result in even better customer service for your patients. An emergency answering service is no longer enough. Allow patients to request appointments (or schedule), pay their bill, request refills and other services 24x7. Not just for after hours, but even during hours instead of sitting on hold or needing a callback.
Proximity/Location
GPS’s help patients get to your facility, but the help ends when they approach your building. Many of the delays and frustrations patients experience can be alleviated through location help once they arrive near your building until they arrive at the appropriate intake desk. Our Proximity partner LogicJunction offers a ground-breaking platform which enables PCG to direct communications based on a patients location near or within your facility.
Staff Ratings
Patient Satisfaction is one of the keys to success for a medical practice. Getting accurate and candid feedback is an important barometer. PCG includes many functions for collecting this information; our ratings partner Rater8 offers a more enhanced module that evaluates this info at the staff level.
Analytics
PCG facilitates the delivery of communications and interactions with patients. Many practices can use additional assistance with identifying the patients in need of intervention based on clinical factors. And measuring the changes in clinical outcomes is also critical.
A/R Management/Recovery
PCG will help you increase and accelerate payments from patients, and do it more efficiently. But when all else fails, a professional and trustworthy collection partner will recover revenue your practice deserves.
Revenue Cycle Management
PCG enables the practice and your billing partner to present a unified image to your patients, for all clinical, administrative and financial communications.
