Best Practices for your Virtual Waiting Room
The silver lining to the COVID-19 pandemic is that it has been a catalyst for technology adoption in medical practices across the country. For years, telehealth has presented an opportunity to increase convenience of care, expand healthcare access for rural residents, and reduce physician burnout. Even before COVID-19, adoption was slowly increasing. In fact, telemedicine … Continued
Oculo-Facial Consultants Saves Staff Time, Streamlines Practice Workflow, and Increases Appointment Bookings and Collections with Automated Communication
The Challenge As a brand new practice with a small staff, Oculo-Facial Consultants wanted to set their team up for success with an efficient workflow. They came to PCG for help creating a streamlined patient communications plan that would both attract patients and maximize revenue. The Solution Oculo-Facial Consultants maximized efficiency and engaged new patients … Continued
Top Strategies to Erase Past-Due Patient Payments
As the percentage of patient financial responsibility continues to rise, medical practices find it more challenging than ever to collect payments for medical expenses. According to a 2019 Kaiser Family Foundation study, 73% of providers report that it takes one month or longer to collect outstanding payments from patients. Fortunately, many practices are implementing innovative … Continued
How to Bring your Patient Payments into the Digital Age
High-deductible health plans are the new normal, payer reimbursement is decreasing, and patients are responsible for a higher portion of their healthcare bills than ever before. This trend means that offering a seamless patient payment experience is crucial to your practice’s financial health. Increasingly, patients are demanding digital options to handle their healthcare bills, so … Continued