How (and why) to Increase Compassion in your Healthcare Practice

“The smallest expressions of empathy make huge lasting impressions… … As we face top killers like cancer and heart disease, where 80% of outcomes depend on factors outside of the clinical component, an expanded approach to healthcare delivery that incorporates culture, spiritual beliefs and health literacy is critical to improving outcomes.” Commentary: For more successful … Continued

5 Ways To Reduce No Show Appointments From Busy & Unorganized Patients

We have all heard of distracted drivers, multi-tasking workers and the flood of new ways advertisers have found to get attention. 65 % of those surveyed, describe themselves as “very” or “insanely” busy.   Day Runner Healthcare practices face an ever increasing loss due to these very patients making and then not keeping their appointments. Patients … Continued

5 Easy Ways to Reduce Patient No-Shows

If your practice is struggling with patient no-shows, you are not alone. No-show averages range from 15-30%, depending on the medical specialty! There are many reasons patients do not keep appointments. Some simply forget about the appointment. Others have personal and professional time conflicts. Transportation issues and communication issues can also play a role. Regardless of your particular no-show rate or the reasons why your patients miss appointments, no-shows have significant economic consequences. According … Continued

Mailing Patient Communications – Service for ALL Patients

Raise your Patient Communications to “Excellent” Utilizing US Postal Service Many other industries have made significant advances in communicating electronically to their customers. Meanwhile, healthcare still struggles to create a breakout process that encompasses all patients. Mailing patient communications is an important bridge that allows a practice to reach their entire patient base. Why mail … Continued

Most Patients won’t use a patient portal!

But you can still have successful, automated patient workflow. So, your patient portal is doing little to streamline practice-patient workflow and communications – and the reason has little to do with how many features your portal has. See, regardless of specialty, all practices have a mix of patients – ranging from frequent fliers to “see … Continued