But you can still have successful, automated patient workflow.
So, your patient portal is doing little to streamline practice-patient workflow and communications – and the reason has little to do with how many features your portal has. See, regardless of specialty, all practices have a mix of patients – ranging from frequent fliers to “see you in a year” to single incident drive-through. And even regular patients are often just not interested in overcoming the barriers of registering for a portal account and remembering how to access it and what it can do. It is all about mindshare, and it is just not there for most patients.
The easy solution – instead of, or in addition to a portal
It is therefore essential to offer patient engagement that will be successful without requiring a patient to use a portal. If a patient wants to pay their bill, or request an appointment, the workflow must be effortless! The key is to offer an online solution which does not require a separate registration process, logins, or other tedious steps. This mechanism is called Secure Online Forms Workflow.
Workflow for all patients, at every interaction point
PCG Secure Forms can be linked to your website. But even better, they can be embedded within your pre- and post-visit patient communications (texting and email). Here are some things they facilitate:
- Pre-Registration
- Full New Patient Registration
- Confirming Address and Contact info
- Insurance Coverage Updates
- Uploads of insurance cards and IDs
- E-Signed releases and acknowledgements
- Completing History information
- Satisfaction surveys
- Confirming/Updates to Medication lists
- Secure Test Results Delivery
- Registering secure payment methods
- Statement Delivery
- Paying balances with just a few clicks
Keep the patient’s effort to a minimum for maximum compliance
Paper forms are one size fits all; there is no ability for paper to understand relevance or context. Secure Forms, on the other hand, can be “intelligent” and highly customizable. Each form will request exactly what is needed from the individual patient, and nothing more. Validation rules, drop-down lists, required fields and branching based on responses can all be included. Different forms can be created for different situations. As an example, if an invalid eligibility response was received, a form could prompt: “Your insurance states that you are not currently covered – please upload a current copy of your insurance card.”
Best of all, these forms are extremely simple for patients to use, since each form is focused on just the relevant need for that patient, right now.
No Usernames or PINs – yet Secure
Secure Forms are just that – secure and HIPAA compliant. They are able to use validation info that the patient knows (including birthdate), so no passwords or PINs need to be remembered. And the forms are logged and locked, giving them legal validity for e-signature purposes.
Unlike most portals, you can get started with Secure Forms quickly, and start seeing the benefits right away!
How to learn more
PCG Secure Forms are part of the PCG Total Patient Relationship Management Suite – the system that removes the barriers to smooth and successful practice/patient interaction.
If you would like to learn more about Secure Forms Workflow or our complete patient engagement product suite, Patient Communication Gateway (PCG) please visit us.