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Best Practices for your Virtual Waiting Room

The silver lining to the COVID-19 pandemic is that it has been a catalyst for technology adoption in medical practices across the country. For years, telehealth has presented an opportunity to increase convenience of care, expand healthcare access for rural residents, and reduce physician burnout. Even before COVID-19, adoption was slowly increasing. In fact, telemedicine … Continued

Re-opening your Practice: How Welcoming is your Digital Front-Door?

As medical practices re-open across the U.S., many are following detailed, phased reopening plans that incorporate careful consideration of in-house versus telemedicine service offerings, and the safety of providers, staff, and patients alike. MGMA provided this helpful checklist regarding all of the considerations to make when reopening in regard to safety, finance, operations, and human … Continued

Oculo-Facial Consultants Saves Staff Time, Streamlines Practice Workflow, and Increases Appointment Bookings and Collections with Automated Communication

The Challenge As a brand new practice with a small staff, Oculo-Facial Consultants wanted to set their team up for success with an efficient workflow. They came to PCG for help creating a streamlined patient communications plan that would both attract patients and maximize revenue. The Solution Oculo-Facial Consultants maximized efficiency and engaged new patients … Continued

COVID-19 Diaries: Helping Practices Find Their Way

COVID-19 has sent most healthcare practice administrators into a chaotic tailspin as they are called to offer remote options for staff and digital care tools for their patients. For most practices, this has meant frantic Google searches and frequent calls to IT. Sound familiar? In reality, this is unknown territory for most practices. At PCG … Continued

Financial Transparency: A Valuable Patient Engagement Tool

Patients today expect more than great clinical care—they’re also demanding a straightforward billing experience. As more healthcare costs fall to patients, it’s important to consider their experience beyond the exam room. In fact, a recent Patient Payment Technology Report revealed that nearly half (45%) of healthcare consumers consider price and cost transparency as the #1 … Continued

Tips to Improve Your Medical Practice’s Online Presence

Increasingly, patients are turning to the internet to find information about their healthcare options. The corollary is that if patients cannot find reliable information about your practice online, it is likely they will select another practice. Further, a current patient not satisfied with their electronic options for accessing their health information or interacting with a provider may move on to a more digitally savvy … Continued

3 Reasons to Offer More Electronic Patient-Provider Communications Options

Today’s healthcare consumers are increasingly tech savvy and expect their physician-patient communication to follow suit. Healthcare practices across the country are stepping up to meet patient demand by implementing digital patient-provider communication tools such as patient portals, texting, emails, and phone calls. These digital changes are not only pleasing patients, they are helping reduce risk, … Continued

5 Ways To Reduce No Show Appointments From Busy & Unorganized Patients

We have all heard of distracted drivers, multi-tasking workers and the flood of new ways advertisers have found to get attention. 65 % of those surveyed, describe themselves as “very” or “insanely” busy.   Day Runner Healthcare practices face an ever increasing loss due to these very patients making and then not keeping their appointments. Patients … Continued

5 Easy Ways to Reduce Patient No-Shows

If your practice is struggling with patient no-shows, you are not alone. No-show averages range from 15-30%, depending on the medical specialty! There are many reasons patients do not keep appointments. Some simply forget about the appointment. Others have personal and professional time conflicts. Transportation issues and communication issues can also play a role. Regardless of your particular no-show rate or the reasons why your patients miss appointments, no-shows have significant economic consequences. According … Continued