Best Practices for your Virtual Waiting Room
The silver lining to the COVID-19 pandemic is that it has been a catalyst for technology adoption in medical practices across the country. For years, telehealth has presented an opportunity to increase convenience of care, expand healthcare access for rural residents, and reduce physician burnout. Even before COVID-19, adoption was slowly increasing. In fact, telemedicine … Continued
Re-opening your Practice: How Welcoming is your Digital Front-Door?
As medical practices re-open across the U.S., many are following detailed, phased reopening plans that incorporate careful consideration of in-house versus telemedicine service offerings, and the safety of providers, staff, and patients alike. MGMA provided this helpful checklist regarding all of the considerations to make when reopening in regard to safety, finance, operations, and human … Continued
Oculo-Facial Consultants Saves Staff Time, Streamlines Practice Workflow, and Increases Appointment Bookings and Collections with Automated Communication
The Challenge As a brand new practice with a small staff, Oculo-Facial Consultants wanted to set their team up for success with an efficient workflow. They came to PCG for help creating a streamlined patient communications plan that would both attract patients and maximize revenue. The Solution Oculo-Facial Consultants maximized efficiency and engaged new patients … Continued
COVID-19 Diaries: Helping Practices Find Their Way
COVID-19 has sent most healthcare practice administrators into a chaotic tailspin as they are called to offer remote options for staff and digital care tools for their patients. For most practices, this has meant frantic Google searches and frequent calls to IT. Sound familiar? In reality, this is unknown territory for most practices. At PCG … Continued
Financial Transparency: A Valuable Patient Engagement Tool
Patients today expect more than great clinical care—they’re also demanding a straightforward billing experience. As more healthcare costs fall to patients, it’s important to consider their experience beyond the exam room. In fact, a recent Patient Payment Technology Report revealed that nearly half (45%) of healthcare consumers consider price and cost transparency as the #1 … Continued
Tips to Improve Your Medical Practice’s Online Presence
Increasingly, patients are turning to the internet to find information about their healthcare options. The corollary is that if patients cannot find reliable information about your practice online, it is likely they will select another practice. Further, a current patient not satisfied with their electronic options for accessing their health information or interacting with a provider may move on to a more digitally savvy … Continued
Top Strategies to Erase Past-Due Patient Payments
As the percentage of patient financial responsibility continues to rise, medical practices find it more challenging than ever to collect payments for medical expenses. According to a 2019 Kaiser Family Foundation study, 73% of providers report that it takes one month or longer to collect outstanding payments from patients. Fortunately, many practices are implementing innovative … Continued
How (and why) to Increase Compassion in your Healthcare Practice
“The smallest expressions of empathy make huge lasting impressions… … As we face top killers like cancer and heart disease, where 80% of outcomes depend on factors outside of the clinical component, an expanded approach to healthcare delivery that incorporates culture, spiritual beliefs and health literacy is critical to improving outcomes.” Commentary: For more successful … Continued
Most Patients won’t use a patient portal!
But you can still have successful, automated patient workflow. So, your patient portal is doing little to streamline practice-patient workflow and communications – and the reason has little to do with how many features your portal has. See, regardless of specialty, all practices have a mix of patients – ranging from frequent fliers to “see … Continued